Whether your computer needs a new Hard Drive (HD), Optical Disc Drive (ODD), Power Supply (PS), LCD Monitor, or Main Logic Board (MLB) which is also called a Mother Board by some, I have the know how you are looking for! While working for Apple I gained experience fixing every model of Mac produced in the last decade. I can practically close my eyes and see every screw inside and know how the cables are run. I can service machines from Mac OS 8.0 up the the most current Mac OS X 10.6 Snow Leopard based systems, as well as Mac OS X Server.
I try to stock common HDs, and RAM upgrades but because of their very specific nature, other parts like Power Supplies, LCDs and MLBs will have to be ordered on an as needed basis. When replacing a Hard Drive (HD) I offer Data Transfer services at a $50 fee for basic transfers and $75 fee for extended transfers. I HIGHLY recommend and even urge everyone to have their own, up-to-date backup! You data is irreplaceable and if a HD is malfunctioning it may already be to late to get any data off the drive. My mantra is, and your's should be to Back-Up, Back-Up, Back-Up!! The 2nd to the last question of every day should be.. "Did I back my computer up?".
Excellent Customer Service!
I was employed by Apple Inc. as a Mac Genius for almost 9 years. As part of that job I was given 3 weeks of customer experience skills training, followed by 2 more weeks of in-depth technical immersion training. I feel very fortunate to have worked for Apple Inc., as I believe they are one of the most customer focused companies with which you could ever do business. My time at Apple was spent developing customer service skills and becoming extremely familiar with the ins and outs of every model of Mac and Mac OS made in the last decade or more.
In Home Tech Support and Training
Do you need help at home setting up a new computer, installing a new wireless network, or are you having problems with your current computer or wireless network? Do you want your computer to do more? Then iCanHelp!
I have experience setting up many different wireless routers and troubleshooting existing wireless networks. If your internet connection seems slow no matter what you do, iCanHelp!
Do you feel you just don’t understand your computer and want to know more about how it works? I offer training in your home on your computer so you can get the most out of your system and love the computer you have!
Wired & Wireless Networking
Call me crazy but I enjoy networking! I have designed and setup many different types of networks. Everything from Cat5e or Cat6 Gigabit Ethernet networks, to 802.11 a/b/g/n wireless network. I have designed and reworked existing networks in order to achieve higher performance and lessen network traffic on individual lines of the network to increase throughput and optimize data transfer speeds between individual systems. I have the equipment to make Cat5e or Cat6 ethernet cables or to test current lines that may be causing troubles.
Office Tech Support and Training
Do you need to streamline your office network or have several systems that have not had any maintenance performed in months, if not years? It is important not to let systems go until it is to late to fix issues.
Many offices rely on over taxed networks, have inefficient backup systems, and have too many systems that reduce overall productivity needlessly.
Some of the easiest fixes can be implemented in just a couple hours but can save many more work hours as a result. Every office, whether it has 3 Macs or 50 Macs most likely has some inefficiency that can impede overall workflow.
Many small businesses could benefit from employee training on day to day maintenance and upkeep of each user’s system. A couple hours of training can prevent many hours of downtime if your employee is educated on the small symptoms that can lead to big problems.
Phone, Email and Remote Tech Support
I offer phone technical support for those customers for whom I have already had an in person appointment.
Call: 952-200-3262 for support.
Also available is Remote Tech Support via screen sharing, a step above phone support that allows me to see the difficulties you are having from accross town or accross state, which allows me to solve your issue more quickly. This can be accomplished through multiple ways including Apple’s “Screen Sharing” program that is built into every Mac OS X 10.5 and 10.6 based systems. Earlier Operating Systems are supported but require more setup. Screen sharing can also be accomplished through Apple’s iChat program in Mac OS X 10.5 and 10.6 if you already have an AOL Instant Messenger account set up or you are an Apple Mobile Me subscriber.
There are many remote management systems and technologies we can use in order to save both you and me time and reduce your cost of support.
Timely Service & Turn Around Time
I know how dependant we have all become on our computers and support equipment, with that in mind I am dedicated to fixing or finding a work around for you in the least amount of time. When it comes to getting an appointment I will do my best to return your call in a timely manner and schedule an appointment with you. If your computer requires a repair I strive to get repairs done within 48 hours, of course based on parts availability.
My regular business hours are from 9 am to 6 pm.
Any problems you have that are not time sensative will be scheduled in the next available appointment. The latest I will schedule an appointment without considering it after hours is 7 PM.
iCanHelp! offers training on the Mac Operating System (OS), Apple’s iLife applications such as iPhoto, iMovie, iDVD, and iWeb. I also offer basic to intermediate training on Adobe’s Creative Suite applications Illustrator, Photoshop, ImageReady and InDesign.
I offer training on a one to one basis or on a small group basis. Please contact me if you have any questions about training. I may be able to provide a small number of computers for group training events if members of your group do not have portable computers.
iCanHelp! offers a wide array of computer upgrades, anything from upgrading your Hard Drive in order to give you more room to store pictures, music and movies, to RAM which lets you run more applications at the same time. Perhaps you may be wanting a 2nd or even 3rd monitor for your workflow needs, in which case you would likely need an additional video card installed in your system. Whether you need one of the above options, Bluetooth capabilities, Wifi or a faster more capable Optical Disc Drive, call me in order to discuss all you upgrading options.
Re-Use and Recycling
When a computer experiences an issue that ends it's useful lifetime, it is important to find ecological and economical ways to deal with what remains. In order to further the ecological and economical goals, iCanHelp! offers computer recycling.
The first step in this process is to re-use any usable parts. If you own a machine that has come to the end of it's useful lifetime, please Contact Me to discuss the possability of selling it to me. That's correct I buy used and broken machines for parts recovery and re-use. This can help offset the cost of the purchase of a new machine.
In todays world there are always concerns about where our data goes and who has it. With this in mind, all hard drives that are salvaged undergo a 7 times erasure the meets the U.S. Department of Defense (DoD) 5220-22-M standard for securely erasing magnetic media. In other words no one will ever have any access to any files stored on your Hard Drive.
After the remaining useful parts have been removed the rest of the machine is taken to a local recycling center where the rest of the parts are stripped down and recycled into their constituant material types. It is very important that computers and electronics be delt with in an ecological fashion. Many electronics contain lead, mercury and other hazardous materails. These materials need to be disposed of in a safe manner.
Phone (Brainerd Lakes Area): 218-656-0035
Phone (Metro): 952-200-3262
Pequot Lakes, Minnesota 56472
I am available for a free phone consultation prior to any work commitment or cost to you. Please contact me via phone or email in order to hire me or to inquire about my services.
iCanHelp! provides Apple Macintosh technical support and Mac Repair in the Brainerd Lakes and surrounding areas in Central Minnesota. (MN). iCanHelp!'s service area includes but is not limited to Brainerd MN 56401, Baxter MN 56425, Pequot Lakes MN 56472, Breezy Point MN 56472, Nisswa MN 56468, Pine River MN 56456, Jenkins MN 56456.